Reports directly to the Director, Risk Control Services. The Strategic Risk Control Consultant will apply risk management techniques in the selection, management and retention of clients. The Strategic Risk Control Consultant will focus on evaluating client exposures and controls and developing plans to improve client performance. The Strategic Risk Control Consultant wil

Promptly evaluates all assigned claims; establishes and executes a strategy to mitigate indemnity, medical and allocated loss adjustment expense exposure. Ensures timely disposition of all claims in accordance with regulatory and statutory requirements. Tracks status of assigned clams, individually and in the aggregate, using available management reports and tools such as

Manages the assignment of losses to claims staff and provides technical direction and ongoing guidance through effective diary management. Ensures timely, accurate documentation of claim activity. Selects, trains, coaches and mentors unit personnel. Plans staff responsibilities and directs activities, utilizing staff resources effectively to meet department goals in accor

Promptly investigates all assigned claims with minimal supervision, including those of a more complex nature Determines coverage, compensability, potential for subrogation recovery, and second injury fund (when applicable) Alerts Supervisor and Special Investigations Unit to potentially suspect claims Ensures timely denial or payment of benefits in accordance with jurisdi

Promptly investigate all assigned claims with minimal supervision, including those of a more complex nature Determine coverage, compensability, potential for subrogation recovery, and second injury fund (when applicable) Alert Supervisor and Special Investigations Unit to potentially suspect claims Ensure timely denial or payment of benefits in accordance with jurisdictio

Learn to analyze, select and profitably price coverage for commercial risks and determine terms and conditions of coverage on new and renewal business. Work with PMA colleagues to develop a consultative selling approach to generate new business consistent with PMA's unique underwriting strategy. Develop and demonstrate skills in marketing, analysis, decision making, probl

Promptly investigate all assigned claims with minimal supervision, including those of a more complex nature Determine coverage, compensability, potential for subrogation recovery, and second injury fund (when applicable) Alert Supervisor and Special Investigations Unit to potentially suspect claims Ensure timely denial or payment of benefits in accordance with jurisdictio

Manages the assignment of losses to claims staff and provides technical direction and ongoing guidance through effective diary management. Ensures timely, accurate documentation of claim activity. Selects, trains, coaches and mentors unit personnel. Plans staff responsibilities and directs activities, utilizing staff resources effectively to meet department goals in accor

Manage the P&L to ensure PMA is achieving our financial objectives for the SOC Shared Services segment. This includes an ongoing assessment of the activities performed in each department to ensure our fees and costs are aligned. Responsible for implementing corrective actions when the need arises. Conduct a quarterly financial review meeting with each SOC highlighting the

The Director, Digital Experience will play a pivotal role in shaping and executing the digital strategy for PMA Companies. Responsibilities will include enhancing the overall digital journey for our clients, brokers, and internal stakeholders, ensuring a seamless and innovative user experience and data interfaces across digital platforms. This role will be a part of IT se

As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC. Responsibilities Provide accurate and timely resolution to claims customer service inquiries A

Promptly investigate all assigned claims with minimal supervision, including those of a more complex nature Determine coverage, compensability, potential for subrogation recovery, and second injury fund (when applicable) Alert Supervisor and Special Investigations Unit to potentially suspect claims Ensure timely denial or payment of benefits in accordance with jurisdictio

Promptly investigate all assigned claims with minimal supervision, including those of a more complex nature Determine coverage, compensability, potential for subrogation recovery, and second injury fund (when applicable) Alert Supervisor and Special Investigations Unit to potentially suspect claims Ensure timely denial or payment of benefits in accordance with jurisdictio

As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC. Responsibilities Provide accurate and timely resolution to claims customer service inquiries A

Analyze, select and profitably price coverage for commercial risks and determine terms and conditions of coverage on new and renewal business. Apply and conform to underwriting rules and guidelines, rating manuals, insurance laws/ regulations. Utilize a consultative selling approach to generate new business consistent with underwriting strategy and in coordination with se